America’s Favourite Restaurants 2019

Once again, Chick-fil-A has been named America’s favourite restaurant, based on customer satisfaction.  For the fourth year in a row, Chick-fil-A topped the American Customer Satisfaction Index for limited-service restaurant chains. The index is based on results from nearly 23,000 consumers.  Chick-fil-A scored an 86 on the ASCI’s 100-point scale, which is down one point from last year, Forbes reports. For comparison, McDonald’s scored a 69, Burger King a 76 and KFC a 78. Taco Bell scored a 75.  Meanwhile, in regard to pizza places, Pizza Hut and Papa John’s both scored 80 points, with Domino’s at 79 and Little Caesars at just 77.  Chick-fil-A’s high ranking can be attributed to several factors, including the company’s famous customer service training.  Business Insider reports that the restaurant was named America’s most polite chain in QSR Magazine’s annual report.

Photo Credit: Chick-Fil-A

 

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Scott Fox
Scott Fox