The federal government has unveiled their new passenger bill of rights for air travel. Some of the compensation you can expect includes: the airlines will pay you up to $1,000 for flight delays and cancellations within an airline’s control, that are not safety related. It’s a sliding scale. A three to six hour delay will get you $400 and delays of more than nine hours will pay out $1000. You will be eligible for up to $2,400 if you’re denied boarding because the airline has over-booked the flight. You will also be allowed to leave the airplane, when it is safe to do so, if a tarmac delay lasts for over three hours and there’s no prospect of an imminent take-off. Other recommendations include airlines providing food, drink and accommodation when their flights are delayed. The airline must also let children under 14 sit near an accompanying adult at no extra charge for seat selection.
Here are the details of the proposal:
- A requirement for airlines to provide clear communications about flight delays or cancellations with regular updates by email, text or other methods.
- Compensation for flight delays or cancellations, which will vary depending on the circumstances and how much is in the control of the airline. For larger airlines, compensation can range from $400 for a delay of three to six hours, to $700 for delays of six to nine hours, and $1,000 for a delay of more than nine hours. There also will be new standards for passenger treatment during flight delays, including requirements to supply food and drink and access to electronic communications.
- Compensation for boarding denied a result of commercial decisions, such as overbooking. That compensation will be $900 for circumstances that lead to a late arrival of up to six hours, $1,800 for arrival delays of six to nine hours and $2,400 for delays of more than nine hours.
- Compensation for lost or damaged baggage of up to $2,100.
- Clear policies for tarmac delays. For delays of up to three hours, those policies require airlines to provide working washrooms, proper ventilation, food and drink and electronic communications. After a tarmac delay lasts more than three hours, the aircraft must return to the gate.
Includes files from CBC News
Photo Credit: Air Canada